Terms & Conditions

In working with Food Truck League NZ Ltd you agree to the following terms and conditions.

1. Definitions

“FTL” means Food Truck League NZ Ltd.
“Vendor” means any independent food truck, trailer, or food provider providing catering or service through FTL.
“Client” means any individual, organisation, or event organiser engaging vendors through FTL.

Clients agree to pay all accounts on or before the due date as indicated on supplied invoices.
Late payment incurs an additional fee of 2% or $10 per month (whichever is greater).
Catering requests less than 6 months from invoice date: Full payment is required to confirm and secure the truck.
Catering requests more than 6 months from invoice date: A 50% deposit secures the truck. The remaining 50% must be paid at least 14 days prior to the event.
Event catering (public pays the truck directly): The client agrees to pay a non-refundable booking fee of $100 incl GST per truck, and guarantees at least $1,250 worth of gross sales per truck, per day.
Minimum Guarantee Mechanics: If a vendor only achieves $1,000 incl GST in public sales, the client pays the remaining $250 incl GST balance directly at the conclusion of service. For multi-vendor events, the guarantee is collective across all trucks (e.g. 3 trucks require $3,750 incl GST in combined sales), ensuring the client is not penalised by individual truck popularity variances.
Payment via credit card incurs a 2.9% transaction fee.

Ground & Access: The client is responsible for ensuring clear, unimpeded vehicle access, adequate overhead clearance (minimum 3.5m), and a flat, level, solid parking surface (concrete, asphalt, or dry compact ground). Food trucks cannot operate on waterlogged grass or steep gradients.
Power Supply: The client must confirm power availability prior to the event (specifying standard 10A, 16A caravan sockets, or 32A 3-phase). If venue power is unavailable or insufficient, FTL must be notified so vendors can arrange certified silent/inverter generators (additional hire costs may apply).

The client or event organiser holds sole responsibility for obtaining all landowner permissions, private venue approvals, council public trading permits, or traffic management plans required for the event location.
Any fines, trading halts, or council enforcement action arising from missing site permits will be the sole liability of the client, and full catering/guarantee balances remain payable.

While vendors make every reasonable effort to accommodate dietary preferences (gluten-free, dairy-free, vegetarian, vegan), all food is prepared within compact mobile commercial kitchens.
FTL and its independent vendors cannot guarantee a 100% allergen-free or cross-contamination-free environment. Neither FTL nor the vendors accept legal liability for adverse allergic reactions.

Vendors are responsible for cleaning their immediate cooking footprint and removing their back-of-house kitchen waste and cooking oils.
The client is strictly responsible for providing, monitoring, and disposing of front-of-house guest rubbish bins, recycling stations, and post-event grounds cleanup.

Breakdown / Transit Issues: In the rare event of mechanical failure, road closure, traffic collision, or sudden vendor emergency, FTL will make every reasonable effort to dispatch a comparable replacement truck.
If a replacement truck cannot be secured, FTL's liability is strictly limited to a full refund of any fees paid for that specific truck's service. FTL holds no liability for consequential loss.
Force Majeure: Neither party shall be liable for failure to perform duties due to acts of God, extreme severe weather events, national emergencies, or civil disruptions beyond reasonable control.

Change Fees: Requests to change dates, service times, or agreed menus after confirmation are subject to vendor capacity and discretion. Changes requested within 21 days incur a 50% change fee in addition to event catering fees.
Catering Cancellation within 7 days of event: 0% refund.
Catering Cancellation between 7 and 20 days: 50% cancellation fee applies.
Catering Cancellation 21+ days from event: 50% cancellation fee applies.
Bad weather cancellations fall under the standard catering cancellation schedule above.
Public Event Service Cancellation within 21 days: The client must pay the $100 incl GST booking fee per truck and the $1,250 incl GST minimum guarantee per truck per day (plus any perishable supplier ingredients pre-purchased exceeding this amount, backed by supplier receipts).

Vendors agree to complete accuracy and transparency in all post-service sales reporting.
Vendors agree to remit all commissions, fees, and invoice balances to FTL on schedule.
Vendors unable to attend an event must inform FTL immediately and refund any deposits within 3 business days.

FTL reserves the right to amend these Terms & Conditions at any time.